Shipping & Refund Policy
Effective Date: 01.01.2025
Contact: support@tapandmerch.com
Address: 145 Upper Tooting Road, SW17 7TR
Shipping Policy
At Tap & Merch, we are committed to providing fast, reliable, and hassle-free shipping for all our products. Below are the details regarding our shipping policy.
📦 Shipping Fees & Delivery Times
✅ FREE Shipping – Available for all products except the Free Google Review Card.
✅ Free Google Review Card – Customers only pay a minimum shipping cost for delivery.
✅ Processing Time – Orders are processed within 1-3 business days.
✅ Estimated Delivery Time:
- UK Orders: 3-7 business days
- International Orders: 7-14 business days (varies by location)
🚀 Express Shipping Available – For an additional cost, customers can select expedited shipping at checkout.
📦 Shipping Partners
We use reliable courier services to ensure safe and timely delivery of all orders. Tracking details will be provided once the order is dispatched.
🌍 International Shipping
We ship worldwide! Customers are responsible for any applicable customs duties, VAT, or import taxes.
Refund & Return Policy
At Tap & Merch, customer satisfaction is our top priority. Below are the refund and return policies for different product categories.
🛑 Services – No Refund Policy
Due to the custom nature of our services (such as SEO, website development, social media management, and digital marketing), we do not offer refunds once work has commenced. If you have concerns about your service, please contact us at support@tapandmerch.com, and we will do our best to resolve any issues.
💳 Digital Cards & NFC Products – 30-Day No Questions Asked Refund
We stand by the quality of our digital products, including NFC business cards, Facebook review plates, and Google review cards. If you’re not satisfied, we offer a 30-day, no-questions-asked refund under the following conditions:
✅ Product must be unused and in original condition.
✅ Must be requested within 30 days of purchase.
✅ Refund will be processed to the original payment method within 7 business days after approval.
🔄 Exchanges & Replacements
If you receive a damaged or defective product, we will replace it free of charge. Please contact our support team with photo proof of the issue.
How to Request a Refund or Exchange
📩 Email: support@tapandmerch.com with your order number and reason for refund/exchange.
📦 Return Address: 145 Upper Tooting Road, SW17 7TR
Exceptions & Final Sale Items
❌ Non-Refundable Products & Services:
- Digital & Custom Services – Including SEO, website design, and social media management.
- Customized Merch & Personalized NFC Cards – Once printed, these items cannot be returned unless defective.
🚀 Need Help?
For any questions regarding our shipping, refunds, or return policies, feel free to reach out to us at support@tapandmerch.com.We’re here to ensure a smooth shopping experience! 😊